RBH needed a stronger focus on customer and business information. Business Intelligence (BI) software had been purchased to improve performance reporting on service improvement but implementing the software had been slow and performance reporting was still laborious.
3C and Altair's expert consultants began by performing a health check of the Business Intelligence Function, and assessing the ‘whole system’ to measure other impacts on the BI. This was done through group workshops with staff, stakeholders and customers.
Using the findings they produced a BI strategy which included specialist guidance on data warehousing and immediate priorities for people and processes.
Purpose’ and ‘Vision’ of the BI function defined.
Key recommendations to achieve the following:
RBH people, processes and technology aligned to help deliver transformational change; and
Evidence-based decision making ingrained in the culture of the business.
“I love the presentation of the Health Check! The seven recommendations re people and processes you set out are spot on! Love this!"
RBH BI Manager