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Call us: 0333 900 3003

Digital engagement toolkit

3C have guided housing associations both large and small on their journey to move (channel shift) customer transactions online. Some examples of recent successes we have helped achieve through improved process and digital engagement include:

Properties Managed Saving  
5,500 £350k Implementation of mobile working
12,000 £500k Implementation of mobile working
14,000 £33k p.a Renegotiation of software contracts
12,000 £47k p.a Renegotiation of software contracts
900 £10k p.a Creation of data warehouse releasing licences
7,000 £11k p.a Quick wins reengineering the repairs process
10,000 28% saving Call handling by moving 77% of repairs
1,100 90% shift Advanced in achieving 90% transaction online

We have the experience, skills and knowledge to make a difference to your digital offering. Our consultants have worked with some of the early digital adopters including RHP, Affinity Sutton, and asra Housing Group, helping them to design and implement digital solutions. By helping ensure successful digital engagement with customers, we can revolutionise the way in which services are delivered.
Every organisation is different. What some have done does not necessarily work for others. We draw on our past successes to create a bespoke solution that addresses the needs of your customers, stakeholders and staff, so enabling you to move to a new total operating model, digitally transforming your business and realising your vision.
This is our offer to you. We will bring our experience, the lessons learned from other providers and companies in other sectors and combine this with our knowledge of technical solutions that you may not have considered (Wi-Fi over LED lighting circuits may be of interest for example), together with an analysis of your data to identify the high volume, easy to resolve customer contacts, so creating a solution that works specifically for you.
Finally, through our partners at Oaks Consultancy, a specialist in business development and income generation, we can provide support to access grant funding to help you deliver aspects of your strategy from both statutory and charitable bodies.
We are excited about the opportunities available to you at a time of such significant business change and we are keen to help you realise your ambitions.
For further information, please contact us on 0333 900 3003 or email