Radius Housing provides affordable social housing across Northern Ireland and is the largest housing association on the island of Ireland. In recent years, Radius has embarked on a phased digital transformation programme, aimed at improving operational efficiency, service delivery and, critically, compliance with a rapidly changing regulatory environment.
For social housing providers like Radius, the pace and complexity of legislative change has increased dramatically. From fire safety and environmental monitoring to tenant wellbeing and building standards, compliance now demands coordinated oversight across multiple systems, departments and data sources.
To meet this challenge, Radius has invested in strengthening its internal data capabilities and forging strategic partnerships, most notably with 3C Consultants and their Data Logic platform. This partnership is enabling Radius to streamline how data is used across the organisation, respond faster to new regulatory requirements, and ultimately deliver safer, more responsive housing services.
Following the tragic death of two-year-old Awaab Ishak in 2020, caused by prolonged exposure to mould in his home, the UK government introduced Awaab’s Law. Set to come into force in October 2025, the legislation aims to prevent similar tragedies by requiring:
The law represents a profound shift - from reactive management to proactive risk prevention, and from fragmented data to full transparency and accountability. To comply, housing providers like Radius must maintain complete, accurate, and accessible data across all properties - data they can trust, audit, and act on.
Radius quickly recognised that meeting the new legislative standards would require more than operational process changes. It demanded a fundamental transformation in how data is managed and used.
While various processes were already in place - such as a damp and mould helpline and end-of-tenancy questionnaires - the related data lived in disconnected systems. With no unified view, it was difficult to spot patterns, prioritise urgent issues, or demonstrate compliance consistently and efficiently.
This fragmented setup left the organisation vulnerable to delays, gaps in communication, and the risk of overlooking serious hazards.
To resolve this, Radius partnered with 3C Consultants to implement 3C Data Logic - a platform designed to integrate and visualise data from across multiple systems. This provides Radius with a real-time, consolidated view of damp and mould issues and indeed performance generally across their housing stock.
Key components included:
“3C Data Logic’s ability to run across platforms and publish a unified picture is very, very helpful,” said Garth Pelan, the Senior Head of ICT for Radius. “We’re now much more agile in how we respond to emerging requirements.”
1. Enhanced Tenant Safety Consolidated, real-time data means that urgent issues, such as helpline reports, can be flagged and addressed immediately, supporting the 24-hour emergency response standard.
2. Improved Accountability and Transparency Data Logic enables Radius to demonstrate compliance for regulators and the public - backed by auditable performance dashboards showing response times and outcomes.
3. Faster, Data-Driven Decisions With data unified across systems, teams can spot trends, prioritise interventions, and act faster, before problems escalate.
4. Risk and Cost Mitigation The platform reduces the risk of non-compliance, reputational harm, or legal action -making the upfront investment highly cost-effective over time.
5. Rapid Response to New Legislation As regulatory requirements evolve, Radius can adapt quickly - adding new data feeds, reconfiguring dashboards, sharing new reports with compliance teams or senior leaders without extensive development work.
“You get a handle on damp and mould, but it won’t be the last thing,” noted Garth. “There will be other risks of equal or greater importance. With 3C Data Logic, we’re ready.”
Radius acknowledges that the cost of improving data systems can be daunting - particularly for smaller housing providers. But the cost of doing nothing is far greater.
“In the early days, people would say ‘our data is good’—but we’d ask, ‘can you prove it?’” the ICT lead shared. Even basic spot-checks, like sampling 100 tenancies and verifying their accuracy, can expose blind spots. Starting with simple validation gives organisations a credible baseline to justify further investment.
In Radius’s example, engaging with departmental leaders to demonstrate gaps in their own data was key to building the case for change and offer assurance that they wouldn’t be left to fix it alone. With 3C, they had a partner capable of offering not just tools, but capacity and expertise.
“3C aren’t just an IT provider,” Garth explained. “They understand housing data, they understand its structure, and they provide practical solutions.”
By working with 3C and implementing 3C Data Logic, Radius Housing has taken a proactive stance and positioned itself ahead of the curve - ready for Awaab’s Law and whatever the future holds. Their digital transformation is building long-term resilience, boosting organisational agility, and most importantly, protecting tenants from harm.
For other housing providers, the message is clear: investing in data isn't just about systems - it’s about safety, accountability, and peace of mind.
Because in social housing, getting the data right could save lives.