About 3C Consultants

Joanne Florentine

CFO

Joanne has more than 17 years’ experience as a Financial Director and CFO, working alongside Colin at two of his previous businesses.  

In addition to her financial skills, Joanne is a qualified coach, fulfilling her ambition to support others on their journey using the skills she has learned over the years in both business and personal life.

Nicky Hawkins

Director of Data Services

Nicky is 3C’s Director of Data Services, with over 35 years of experience in the social housing and local authority sectors, having worked with over 100 housing organisations. Nicky is passionate about empowering organisations to use the potential of their data within their business, and has extensive experience dealing with data strategies, data governance, data policies and information management. She has led in the successful implementation of ISO 27001, Information Security Management, and has undertaken many data protection roles during her career.

Nicky has a BA (Hons) First Class degree in Maths and Computing, and was awarded the national George Barnard Prize for outstanding performance, by the Statistics Department. She has a wealth of programme and project management experience, and has also been involved in strategic business planning processes, performance management, risk management, business intelligence, and IT strategy and management, all at senior management and executive level.

James Holland

Data Consultant

James is a dedicated social housing IT professional with almost 20 years’ experience of systems administration and management. James has previously been a director of The JDI Partnership delivering consultancy to the social housing sector.

Skilled in business process re-engineering and the use of IT to deliver business efficiency, James successfully involves users optimising their use of their systems.

He specialises in the development of asset database structures to deliver accurate costing and management reporting so that financial, statutory and regulatory requirements are met. James has particular experience of assisting merging organisations unify their asset and stock condition data.

He has also worked with various housing management systems with extensive experience and knowledge of ActiveH from MIS-AMS.

Simon Raine

Associate Data Consultant

Simon brings 20 years of social housing expertise, combining practical experience with advanced data and systems knowledge. A long-standing user of Keystone, Asprey, and True Compliance, he excels in creating intuitive dashboards and reports using Power BI and SQL. His solutions empower everyone, from operational teams to board members, by transforming complex data into actionable insights. With a unique blend of frontline experience and coding proficiency, Simon uncovers critical issues others miss often providing TSM and KPI audits

Jo Fulford

Associate Data Consultant

Jo has worked with data in the not-for-profit sector for over 25 years and has been working as a consultant supporting organisations with data strategy, data governance and data quality since 2018.

Jo is passionate about helping organisations of all sizes and causes overcome their frustrations with poor quality data so they can deliver their mission efficiently, with reliable information, and with confidence that they are GDPR compliant.

Jo's work is underpinned by her interest and enthusiasm for making improvements, helping people understand the reliance on data to deliver their mission, and then guiding them on the journey to address shortcomings.  Jo is comfortable working with people at all levels and in both technical and non-technical roles. Jo can advise on strategic aspects of data as well as getting involved in day-to-day detail.

Jo is a Certified Data Management Professional (DAMA) and also has formal qualifications in Business Analysis from the BCS.

Claire Bayliss

Associate Consulting Director

Claire is an experienced housing professional having worked in the social housing sector for nearly 30 years, 12 of them as a practitioner and since then on the IT side. She has provided IT consultancy for over 20 years having worked for RSM Robson Rhodes, Tribal Group and Montal IT Consulting prior to working at 3C, helping housing providers use information technology to deliver both business excellence and efficiencies. Whilst at Montal, Claire was the Director of Consulting and successfully grew the consulting division to become one of the most successful parts of Montal’s business. Claire is a graduate with both MCIH and Prince2 qualification.

She has worked with over 100 housing providers delivering a range of services including strategy development; service reviews; options appraisal; business case development; procurement; process review; project management; implementation support; and recruitment.

Leon Flegg

Associate Consultant

Leon is an experienced Director and VP, well connected in UK social housing, local government and health care sectors, having worked within these for over 20 years, either within the sectors directly or in senior executive roles within software companies supplying into those sectors.

Leon has helped many organisations to digitally transform and has managed extensive procurement exercises, programmes and projects to deliver transformational gain including ERP, Field service management and Contract management systems, understanding how IT is aligned with business objectives to deliver real and measurable return on investment. Leon has also delivered IT strategies for organisations in both public and private sectors. He holds an MBA, is a qualified CIPFA accountant and a Prince2 practitioner.

Scott Crowley

Associate Consultant

Scott has over 20 years experience in IT, the majority of that spent in leadership roles in social housing. Through his extensive strategy and project experience, Scott understands what is required to make a success of a system implementation and how to ensure the business gains from technology-led initiatives.

Having managed upwards of 50 projects, from housing management systems to complex repairs interfaces and from finance systems to asset appraisal tools, he has the practical experience to ensure that projects deliver on business benefits and manage risks and issues effectively, having learnt from prior instances. Scott can add value as a seasoned project manager or by providing project consultancy in a number of areas – including initial setup, scoping and governance, testing strategies and issue resolution / project recovery.

Lee Parkes

Associate Transformation Specialist and Project Manager

 Lee has over 20 years’ experience as a Continuous Improvement and Transformation Specialist and project manager. He has strong leadership and managerial talent, coupled with a cost saving skill set that allows him to achieve results through interim management, training, mentoring and coaching.

Lee is a Prince2 Practitioner and is trained as a Black Belt in Lean/Six Sigma. He has an excellent track record in process reengineering in the housing, private and not-for-profit sectors. His career savings to date are in excess of £8m.

Ashley Woodhall

Associate Cybersecurity Consultant

Ashley is skilled in helping organisations identify, understand and manage cyber risk by focusing on a return on investment based approach. With his technical knowledge, non-executive Director experience and ability to see the bigger picture, he articulates cyber risk in business terms, designing pragmatic and data driven security strategies and training programs. Ashley has strong coaching and mentoring skills.

Jake Brooks

Junior Consultant 

 Jake has been a Junior Consultant at 3C since 2023,  where he manages our LinkedIn page and executes successful marketing campaigns. His innovative approach and strategic thinking have significantly boosted our online engagement and presence.

He is currently at the University of Leeds studying for a BA in Geography.