--- title: Do you seek assurance on how your Tenant Satisfaction Measures are calculated? description: Do you seek assurance on how your Tenant Satisfaction Measures are calculated? Are other reported figures, such as KPIs or your SDR an issue for your organisation? 3C Data Services have the experience and skills to have a transformative impact to the way you manage your data. image: https://www.3cconsultants.co.uk/hubfs/Smiling%20businessman%20and%20his%20colleague%20closing%20a%20deal%20with%20a%20partner%20in%20a%20meeting.jpeg --- - [0333 900 3003](tel:0333%20900%203003) - [info@3cconsultants.co.uk](mailto:info@3cconsultants.co.uk) [![logo](https://www.3cconsultants.co.uk/hs-fs/hubfs/3C_Consultants_Theme_Aug2023/Images/logo.webp?width=133&height=133&name=logo.webp "logo")](https://www.3cconsultants.co.uk/) - [About us](https://www.3cconsultants.co.uk/our-mission-values-and-team) - [Data management software](https://www.3cconsultants.co.uk/data-management-software-for-social-housing) - [Data Subject Access Requests (DSARs)](https://www.3cconsultants.co.uk/dsar-response-improvement-social-housing) - Consultancy services - [IT consultancy](https://www.3cconsultants.co.uk/it-consultancy-for-social-housing) - [Data consultancy](https://www.3cconsultants.co.uk/data-consultancy-for-social-housing) - [Data Maturity Assessment](https://www.3cconsultants.co.uk/data-maturity-assessment-for-social-housing-providers) - [Free Information Guides](https://www.3cconsultants.co.uk/free-brochures) - [Resources](https://www.3cconsultants.co.uk/resources) - [Case studies](https://www.3cconsultants.co.uk/blog/tag/case-studies) - [News](https://www.3cconsultants.co.uk/blog/tag/news) - [Contact us](https://www.3cconsultants.co.uk/contact-us) ![Do you seek assurance on how your Tenant Satisfaction Measures are calculated?](https://www.3cconsultants.co.uk/hubfs/Smiling%20businessman%20and%20his%20colleague%20closing%20a%20deal%20with%20a%20partner%20in%20a%20meeting.jpeg) # Do you seek assurance on how your Tenant Satisfaction Measures are calculated? 28-February-2024 The changing landscape of regulation poses constant challenges to housing providers. Combine that with the difficulties of ensuring both data quality, accurate analysis and reporting, you may well find yourself in a situation where you need specialist help to assure your board, and executive, that your Tenant Satisfaction Measures reflect your true position. If you're struggling with spreadsheets, grappling with graphs, or drowning in data, then read on! One of our customers, a mid-size housing provider, required our specialist services to review their reporting of Tenant Satisfaction Measures (TSMs). They wanted to be sure they were complying with the exact TSM requirements of the Regulator of Social Housing, and that their reported figures were accurate and based on good quality data. This included a review of their calculation methods and data sources in order to establish one agreed source of the truth, and for the whole organisation to be working in alignment. We fully reviewed their processes, both for their Management Information TSMs and their Tenant Perception Survey TSMs, identifying areas for improvement and assisting with the implementation of the agreed-upon recommendations. This is a bespoke service we provide based on a customer’s IT environment, data estate, and business structure. ## Reviewing the current process We worked closely with the client, and spoke to colleagues throughout the organisation, to independently assess how TSM data is collated, by whom, by which processes, and to identify the current data flows. We also worked with their contracted third-party surveying company to review the methods and calculations used for the tenant perception measures. This enabled us to: - Determine the level of maturity regarding the different areas of data, and the corresponding data flows, that the TSM calculations relied on; - Assess the accuracy of the historic reporting; and - Use our specialist data quality tool, 3C Data Logic, to assess the underlying data quality in the key areas. ## ![Ring Binder with inscription Investigations on Background of Working Table with Office Supplies, Glasses, Reports. Toned Illustration. Business Concept on Blurred Background.](https://www.3cconsultants.co.uk/hs-fs/hubfs/Ring%20Binder%20with%20inscription%20Investigations%20on%20Background%20of%20Working%20Table%20with%20Office%20Supplies%2c%20Glasses%2c%20Reports.%20Toned%20Illustration.%20Business%20Concept%20on%20Blurred%20Background..jpeg?width=765&height=510&name=Ring%20Binder%20with%20inscription%20Investigations%20on%20Background%20of%20Working%20Table%20with%20Office%20Supplies%2c%20Glasses%2c%20Reports.%20Toned%20Illustration.%20Business%20Concept%20on%20Blurred%20Background..jpeg)Determining a new and improved end-to-end process We used a combination of our knowledge of best practice, our technical expertise, and the regulatory requirements to determine a new end-to-end process for TSM metrics where this was needed. This included: - Recommendations around system use, procedures and calculations; - Identifying opportunities for automation; - Identifying immediately achievable systems changes; and - Ultimately defining a robust reporting process with clear inputs and outputs. We prioritised achievability, reliability, and automation, whilst ensuring regulatory requirements were met. ## **Implementing this process** To sustainably and thoroughly take this process through to reality: - We reviewed the proposed processes with all necessary stakeholders, amended them as necessary, and got agreement as to the changes required. - We worked collaboratively to achieve the recommendations, sharing knowledge throughout so that the ultimate handover to the customer was seamless and sustainable. - Implementing a clear and robust business intelligence and reporting structure,creating full transparency of the data flows and processes. ## Do you seek clarity on how your Tenant Satisfaction Measures are calculated? Are other reported figures, such as KPIs, or your SDR, an issue for your organisation? 3C Data Services has the experience and skills to have a transformative impact on the way you manage your data. [Get in touch](https://www.3cconsultants.co.uk/get-in-touch-with-us-today)   [linkedin-in icon](https://www.linkedin.com/company/3c-consultants/) [youtube icon](https://www.youtube.com/channel/UClS0lLZ8C5C2tDffMl4L6GA) ### Posts By Topics - [News (54)](https://www.3cconsultants.co.uk/blog/tag/news) - [Insights (46)](https://www.3cconsultants.co.uk/blog/tag/insights) - [Case Studies (23)](https://www.3cconsultants.co.uk/blog/tag/case-studies) - [DSAR (2)](https://www.3cconsultants.co.uk/blog/tag/dsar) ### Latest Articles [Awaab's Law Phase 2: Are you confident you're ready for the 30 November deadline?](https://www.3cconsultants.co.uk/blog/awaabs-law-phase-2-deadline-2026) [3C Consultants is now part of Infoshare+](https://www.3cconsultants.co.uk/blog/3c-consultants-is-now-part-of-infoshare) [Turning data into assurance with 3C Data Logic](https://www.3cconsultants.co.uk/blog/turning-data-into-assurance-with-3c-data-logic) [Case Study: Confidence In The Numbers At Trident Housing](https://www.3cconsultants.co.uk/blog/case-study-confidence-in-the-numbers-at-trident-housing) [3C Data Logic Feature Launch - Our new AI Module Extension](https://www.3cconsultants.co.uk/blog/3c-data-logic-feature-launch-our-new-ai-module-extension) [Case Study: From Weeks To One Day - How Trident Housing is Transforming SAR Handling](https://www.3cconsultants.co.uk/blog/case-study-from-weeks-to-one-day-how-trident-housing-is-transforming-sar-handling) ### Subscribe to our news This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. #### How we help - [Data management software for social housing](https://www.3cconsultants.co.uk/data-management-software-for-social-housing) - [IT consultancy](https://www.3cconsultants.co.uk/it-consultancy-for-social-housing) - [Data consultancy](https://www.3cconsultants.co.uk/data-consultancy-for-social-housing) - [About us](https://www.3cconsultants.co.uk/our-mission-values-and-team) #### Resources - [Case studies](https://www.3cconsultants.co.uk/blog/tag/case-studies) - [News & insights](https://www.3cconsultants.co.uk/blog) - [Free information guides](https://www.3cconsultants.co.uk/free-brochures) #### Useful links - [Privacy policy](https://www.3cconsultants.co.uk/privacy-policy) - [Terms & conditions](https://www.3cconsultants.co.uk/terms-and-conditions) - [Cookie policy](https://www.3cconsultants.co.uk/cookie-policy) #### Contact us - Phone: [0333 900 3003](tel:0333%20900%203003) - Email: [info@3cconsultants.co.uk](mailto:info@3cconsultants.co.uk) - Address: Minerva Mill Innovation Centre Station Road, Alcester, Warwickshire, B49 5ET, UK [![footer-logo](https://www.3cconsultants.co.uk/hs-fs/hubfs/3C_Consultants_Theme_Aug2023/Images/footer-logo.webp?width=328&height=72&name=footer-logo.webp "footer-logo")](https://www.3cconsultants.co.uk/) [linkedin-in icon](https://www.linkedin.com/company/3c-consultants/) [youtube icon](https://www.youtube.com/channel/UClS0lLZ8C5C2tDffMl4L6GA) Copyright 2026 3C Consultants Ltd. All rights Reserved. Designed and developed by [JDR Group](https://www.jdrgroup.co.uk/). Company no. 09404660 VAT registration: 204 8928 01 Registered office: Clearways, Colley Way,  Reigate, Surrey, RH2 9JH ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "3C Consulting", "url" : "https://www.3cconsultants.co.uk/blog/author/3c-consulting" }, "dateModified" : "2025-12-16T08:59:20.444Z", "datePublished" : "2024-02-28T15:59:28.000Z", "headline" : "Do you seek assurance on how your Tenant Satisfaction Measures are calculated?", "image" : [ "https://www.3cconsultants.co.uk/hubfs/Smiling%20businessman%20and%20his%20colleague%20closing%20a%20deal%20with%20a%20partner%20in%20a%20meeting.jpeg" ], "mainEntityOfPage" : { "@id" : "https://www.3cconsultants.co.uk/blog/do-you-seek-assurance-on-how-your-tenant-satisfaction-measures-are-calculated", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.3cconsultants.co.uk/hubfs/3C_Consultants_Theme_Aug2023/Images/logo.webp" }, "name" : "3C Consultants" } } ```