What is the hidden cost of maintaining legacy systems?

What is the hidden cost of maintaining legacy systems?

Organisations are caught up in a constant need to balance old and new technology, systems and processes. On the one hand, to embrace the new, they need to help address new opportunities, deal with challenges or improve efficiency and effectiveness. On the other hand, to commit to the existing technology, they must power existing processes and realise the full value of past investments in hardware, software and staff, including the cost of maintaining a legacy system.

Somewhere along the line, “the existing system” transitions imperceptibly to being “the legacy system.” It’s not simply a matter of no longer being the newest, fastest and the best: Most offerings cease to be those things within months of release. But, some combination of distance from the state of the art or the approach of official end-of-life and the cessation of significant functional upgrades does the trick.

Faced with a legacy system, be it hardware or software, that is still functionally viable, what should an organisation do? It’s easy to say, “as long as it’s cheaper to run the legacy system than to acquire something newer and better and continue to cash in on the original investment.” It can be harder to fully account for the costs.

Here are five of the hidden costs of maintaining legacy systems that any organisation should keep in mind:

1.    Maintenance

This one is easiest, because there’s a bill each year, whether from the original provider or some aftermarket shop. Just remember, these costs typically decrease for a while as a product approaches end of life — i.e., as spare parts become more available when most users sell off old storage arrays or phone systems — then increase steadily, sometimes sharply afterward, such as when those part stocks dry up.

2.    Environmental costs

For the most part, a new system capable of accomplishing a given task will be smaller, consume less power and throw off less heat than a legacy system doing that job. The data centres left with dusty rows of empty racks in the wake of massive server virtualisation onto newer generations of hardware, or migration of workloads to the cloud, demonstrate this principle in action.

Modernisation can not only decrease power costs, but it can also allow downsizing of cooling and power infrastructures.

3.    Staff costs

The older a legacy system is, the less common the knowledge required to operate and maintain it becomes. This can turn into a need to pay unusually high wages for staff with old and rare skill sets or a need to pay to have new staff trained up on the legacy platform, which can mean a knock-on cost to the staff themselves, as they devote their time to picking up skills on the trailing edge of the technology curve. It can also translate into a need to maintain a larger staff.

4.    Technical debt

The flipside of the costs associated with maintaining a staff skilled in a legacy system’s operations is the cost of not doing so — in other words, allowing the overall staff skill set to degrade over time and technical debt to accrue. This can result in crises, consulting bills or both.

A crisis is when a service-affecting problem arises and staff members must learn how to solve it in the moment, which usually prolongs the event. Or, to try to speed up the resolution of the problem, the business may have to pay consultants — often at very high costs compared to in-house staff — to patch over the missing skills temporarily. Or, worst case, the staff try and fail to fill in the gaps in their skill, therefore prolonging the interval before outside talent is brought in.

5.    Opportunity costs

This can be difficult to quantify in any way but retrospectively. Just as staff members experience individual opportunity costs when they devote time to master old systems instead of emerging ones, so too can businesses experience opportunity costs from clinging to legacy systems.

A business that ties up too many of their resources in a legacy system may lack the ability to invest in emerging technology spaces such as AI and IoT. This will cost them not just the new revenue streams or improved efficiencies that could come from projects that revolve around those new technologies, but also the expertise they would develop and could then apply to other opportunities down the line.

Certainly, it can be irresponsible and short-sighted to upgrade systems before there is a business need or opportunity to justify the cost. However, it can be just as irresponsible and short-sighted to cling too long to a system on the trailing edge of a technology wave. Organisations need to make an effective, well-rounded account of the full cost of maintaining the legacy system to balance against the costs of adopting the new in making their decisions.

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